IT Support Technician
Reporting To: Senior Developer
F/T or P/T: F/T 9am-5pm Monday – Friday
Salary: Dependent upon experience
Our client supplies the staffing for the UK’s second largest vitamin and mineral company. They sell over 180 different products ranging from traditional vitamins and minerals including multivitamins, cod liver oil and omega 3 fish oils to highly specialised products.
They accept orders over the telephone, by post, and through their website, as well as through various online marketplaces, which are all processed at their offices and dispatched to customers.
They are dedicated to ensuring that the utmost care and attention is maintained when it comes to making sure that each and every customer receives their order in the most efficient manner. It is their aim to provide customers with the highest quality pharmaceutical grade supplements at low prices in the most convenient way.
The ideal candidate will be an ambitious person, willing to work their way up in an IT Support environment. Their main responsibilities will be to provide Desktop Support and Server Administration within a Customer Service Centre environment. The ideal candidate will possess good hands-on technical skills covering business desktop computing and server administration with an understanding of TCP/IP networking and telecoms.
Requirements of the Role:
Experience in an IT support environment including first line;
Ability to support a wide range of desktop applications across Windows and Mac, primarily Microsoft products;
Experience of MS server 2012 administration (Active Directory, group policies, roaming profiles, DHCP, DNS, DFS);
Knowledge of networking equipment (e.g. firewalls, switches, structured cabling, patch panels and an understanding of TCP/IP principles);
Ability to troubleshoot and maintain hardware across a variety of workstations;
Understanding of security principles within an office IT environment;
An understanding of VoIP system administration;
Duties and Responsibilities:
Day to day support of the office IT and VoIP systems;
Support and maintenance of servers and infrastructure to ensure they work effectively across the business;
Provide IT helpdesk support:
Setting up new users
Moving and setting up workstations, including cabling
Password resets and account unlocking (through Active Directory)
Setting up and installing IT equipment in the office
Troubleshooting system issues and resolving walk-in IT queries
Maintaining antivirus (ESET) and software security;
Monitoring backup schedules and coordinate daily back up routines both locally and to Amazon S3;
Ensure high availability of all IT systems and infrastructure;
Windows updates and application updates;
Occasional out-of-hours support;
Maintaining a disaster recovery plan and ensuring business continuity with the available resources;
Ensuring system and policy changes are fully documented and kept up to date;
Facilities management and building support where required;
Ad hoc IT related tasks.
Responsible to: Senior Developer
Responsible For: N/A
Liaison with: IT & Development Team, clients and customers, Company colleagues, associated companies, 3rd parties such as telecoms providers etc.
Personal Qualities and Specific Skills:
Confident individual with good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language;
Ability to identify priorities and multitask based on business requirements; good time management to complete support requests within the required scope;
Ability to deal with multiple issues simultaneously;
Positive and forward thinking approach to new initiatives;
Takes ownership and responsibility of appointed tasks;
Happy to work autonomously and able to problem solve independently;
Flexible and adaptable to a variety of queries.
For more information contact Gemma Summerfield on 01522 848333
To apply please email your CV to firstname.lastname@example.org