Customer Service Trainee

We are recruiting a Customer Service Trainee for our client, a world class manufacturing company in Grantham?

Our client runs a fast pace manufacturing facility which distributes nationwide, many orders are turned around the same day.

With strong company values, and a close knit team, the company delivers remarkable a high level of customer service every day.

Our client operates a great place to work safely, with purpose, growth, balance and fun.

If you want grow to your true potential, this will be the role for you.

We are looking for:

A team player that keeps the customer at the heart of everything they do and possesses a genuine desire to help.
Working within a team to deliver outstanding customer service
Learning to identify and help solve customer problems
A willingness and desire to learn
Clear professional friendly telephone manner.
Numerate (minimum of GCSE Maths A-C grade or equivalent)
Strong spelling and grammar – clear, accurate and concise written communication skills
Good attention to detail.
Computer Literate (including spreadsheet software)
Not afraid of technical details, having a basic knowledge of areas and sizes, in both metric and imperial (and knowing the difference)

The role
Answering incoming calls, processing customer orders, greeting and dealing with walk in customers.
Setting up basic custom safety signs on computer software
Creating and sending quotations.
Calling customers to advise when orders are ready for collection
Assisting other team members

Salary packages include:

Over and above contributory pension scheme (NEST)
Additional medical and dental cover (Paycare)

The hours will be from 9.30 to 4.00pm Monday to Friday.

We are already interviewing for this role so please contact Deborah Wylie immediately as this role will be very popular. You can reach me by telephone on 01476 567111 or email to

Job Reference





Deborah Wylie

"Very good agency with friendly staff and no messing about.. Got me a great job that lead to a contract. I would recommend reflect recruitment to anyone looking for work."

- Client Review

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